Use of ICT and Biometric Project
MGNREGA workers are largely illiterate, poor and at the bottom of the social hierarchy. They cannot articulate their demands ‘formally’ in writing. The absence of written application for employment, non-issuance of dated receipts, non-payment of unemployment allowances or compensation for delay in wages are not only on account of administrative lapses in record keeping, but reflect the social undercurrents and dynamics that prevent workers from exercising their rights in demanding work from the Gram Panchayat in an equitable manner.
The large scale of operations, the limitations of outreach of various services and the need to handle large volumes of information in a transparent manner necessitates the use of ICT in program delivery.
The use of ICT devices and biometrics for authentication will bring in transparency and efficiency. Geared towards real time capture of the processes involved in MGNREGS such as registration, demand of work, issue of dated receipt, allocation of work, attendance at worksite with GPS coordinates, measurement of work, wage payments, etc. it would be instrumental in ensuring transparency and accountability, strengthening MIS reporting and tracking and reducing delays in measurement and payments.
The Biometric data will be UIDAI and core banking compliant which may be used by UIDAI to issue the ‘Aadhaar’ number or by financial institutions for the wage payment in a more transparent manner.
EOI & Concept Note
MGNREGA Help Line
- Department of Rural Development (DRD), Government of India, proposes to establish a network of Helplines under MGNREGA at the National, State, District and Block levels for facilitating the redressal of grievances in relation to the implementation of the MGNREGA Scheme. The Helpline consists of a toll free MTNL number (1800110707) that will be used by the MGNREGA households and other individuals and groups to raise their questions, submit their grievances and complaints and seek guidance from the Department of Rural Development
- On receipt of the calls, Department of Rural Development intends to resolve the grievances by requesting the field level MGNREGA Authorities to take suitable remedial action and obtain feed-back. Action on each complaint needs to be ensured and pending complaints need to be closely monitored. The operations will run with the use of latest information and communication technology to provide solutions to complainants on a real time basis
- The Helpline consists of a toll free MTNL number (1800110707). The operations will run with the use of latest information and communication technology (ICT) to provide solutions to queries and / or complainants on a real time basis